• General Terms & Conditions

    This eShop is managed and operated by Coventry City Council. The terms and conditions set out govern your use of this eShop and the promotion of products and services through the eShop. It is your responsibility to read and understand the terms and conditions below.

  • Third-Party Suppliers

    Your order may include a product which is sent out from a third-party supplier. If so, your contract for that part of the order is between you and the supplier and is subject to their terms & conditions. Because the contract for the product and/or service is between you and the supplier, any queries or concerns relating to the product and/or service should be addressed to them.

  • Delivery

    We will endeavour to deliver your items within 3 working days from payment subject to availability. Coventry City Council does not accept responsibility for products that are lost or stolen.

  • Postage and Packing

    P&P is calculated by the total weight of the items you are ordering. You will be quoted a postal rate before you go to the check out and pay for your order.

  • Electronic Tickets

    There is no charge for delivery of electronic tickets as a confirmation is generated at the time of booking. The electronic ticket should be printed off and handed in at the attraction/event on arrival.

  • Payment

    We accept the following cards in payment: Mastercard, Visa, Visa Debit, Electron, Switch. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel a booking if payment is declined or incorrect cardholder details and billing information have been supplied.

  • Refunds

    Any queries regarding cancellation of an order or application for any refund for any reason must be made directly to the supplier.

  • Changes/Amendments

    Please contact the supplier directly if you wish to make any changes or amendments to your purchase.

  • Changes to details that you have given us

    It is important that all the information you give us when you contact us or otherwise when you use the website, is correct. This includes, without limit, ensuring that we have your correct contact (including e-mail) details at all times. It is your responsibility to inform us of any changes by contacting us as soon as possible.